Refund policy
Refund Policy
Thank you for shopping at artespremium.store. We value your trust and want to ensure your satisfaction with our digital products. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refunds
We offer refunds for digital products under the following conditions:
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You are eligible for a refund within 7 days from the original date of purchase.
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Your request must be supported by a valid reason, such as a technical issue that prevents proper use of the file.
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Upon receiving a refund, you are required to permanently delete all downloaded files from your devices and refrain from downloading them again in the future.
2. How to Request a Refund
To request a refund, please contact our support team at soporte@artespremium.store with the subject line: "Refund Request".
In your email, include the following information:
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Your full name
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The email address used to place the order
Our support team will review your request and respond within 1 business day with further instructions.
3. Refund Process
If your refund request is approved, the refund will be issued via the original payment method used at checkout.
Please note: it may take up to 3 business days for the refunded amount to appear in your account.
4. Non-Refundable Items
Refunds will not be issued in the following cases:
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Change of mind or personal preference.
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Incompatibility with software or devices not mentioned in the product description.
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Failure to meet specific product requirements as clearly stated on the product page.
5. Contact Information
If you have any questions about our refund policy, feel free to contact us at:
📧 soporte@artespremium.store
🌐 Or visit our contact page: Contact Us